CLAIMS TEAM MANAGER with 15 years experience within the insurance sector - managing claims handlers, undertaking 121s and appraisals, organising training and ongoing coaching, holding team meetings, visiting panel Brokers and ensuring targets and deadlines are met.
Excellent technical knowledge across range of class of business. As a Claims Handler, dealt with motor, agricultural, property, household and personal accident claims. Developed a strong inter-personal and influencing skills at all levels and a leadership style that motivates, with an approach that ensures high levels of engagement with staff, customers and promoting an environment where individuals can fulfil their full potential.
Customer focussed with a proven track record of exceeding performance expectations.
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