RISK CONTROL ADMINISTRATOR with 6 years experience gained in the insurance sector and previously 9 years experience within a customer service environment.
Has experience in collating new survey requests and making appointments. Was responsible for the planning and scheduling of surveys for each surveyor in a timely manner. Kept a diary for the allotted surveyors. Until recently worked as a Deployment Agent which involved answering inbound calls from customers and clients, assisting/resolving their queries promptly. Logged new claims and updated existing claims. Captured and processed all relevant customer data utilising company systems and procedures. Identified and prioritised emergency claims, based on customer needs, escalating where necessary.
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