CLAIMS HANDLER who has gained extensive industry experience. In last role, managed a case load of approximately 100 Small and Fast Track claims. Utilised Stages 1 and 2 of the MoJ Portal. Actively negotiated both liability and quantum aspects of claims with all relevant parties in order to ensure claims were settled within customer satisfaction targets. Liaised with clients and sources on a regular basis to ensure service levels were met. Handled telephone calls and queries. Prioritised and delegated work appropriately. Provided exceptional service.
Certificate of Proficiency. Certificate of Insurance Practice.
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