OPERATIONS MANAGER who has gained 16 years industry experience. Whilst working for present company, has introduced a robust compliance system ensuring FCA guidance is adhered to and TCF outcomes are met. Identified areas that were weak such as the day to day monitoring of workloads and timescales, communications with clients and ensuring staff knowledge levels were adequate. Working within such a large organisation has its challenges, as a business within that, drew on the experience of wider colleagues to ensure business moved forward and year on year new business increased by 16%, the client retention rates improved to 91% and debt over 60 days was reduced to less than 1%. Currently seeking a new challenge which will fully utilise attention to detail, friendly and professional manner.
IF1 Insurance, The Market, Legal and Regulatory - the Chartered Insurance Institute.
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