RESCUE ACT IN TEAM LEADER who has gained over 3 years industry experience. After quickly mastering the role as Rescue Linguist, progressed to Team Leader level. Covering for other team leaders over long periods of absence or secondments to other roles. Role consists of covering all the duties of a team leader who is absent from the business for a prolonged period of time. These duties include general advice and guidance to a team of a minimum of 10 people, allocating tasks, monitoring and managing the team performance in order to ensure departmental Key Performance Indicators (KPIs) are achieved and optimum service level maintained. People skills have developed through dealing with delicate situations such as sickness, absence, disciplinary procedures and dismissal. Complaints handling is a big part of the role. Was also involved in recruiting 10 new linguists for the busy summer season. Seeking a career in management.
European Baccalaureate (3 A Level equivalents). French Proficiency.
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