TEAM LEADER & PROPERTY CLAIMS SPECIALIST who has gained over 7 years industry experience within the same organisation. Currently responsible for leading, motivating and developing a team of seven to deliver stretching targets and first class customer service for clients. Management responsibility includes the setting of internal targets, performance review against KPI's, management of bonus allocation, one to ones, team meetings, holiday/absence/overtime/rota management and disciplinary matters. The team delivers successfully against service propositions for clients. Achievements have included providing leadership to an additional team of nine following the departure of a Team Leader who is not to be replaced. Successfully maintaining an 80% rate of calls answered within 20 seconds and the actioning of post within 5 days. Seeking career progression.
Certificate of the Chartered Insurance Institute.
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