HOME CLAIMS MANAGER who has worked within the industry for over 1 year. Currently reviews digital footage to create a scope in order to negotiate settlement with customers. Effectively manages own portfolio of digital home claims ensuring the costs are managed effectively and claims resolved in a timely manner. Answers customer calls and efficiently processes correspondence in relation to claims up to £50,000. Identifies trends and develops improvements as a result of analysing complex claims. Constructs customer correspondence in a logical & professional manner. Provides guidance and technical support for other members of the department, adhering to the TCF principles and working with colleagues to ensure they understand and also adhere to the principles. Provides assistance to the Team Leader with the general day-to-day running of the team.
Educated to a good standard.
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