PERSONAL HOME CLAIMS HANDLER who has gained 15 years industry experience. Currently answers calls from customers, intermediaries, brokers and suppliers and deals with all enquiries from new claims to updating of existing claims. Is part of an in-house team that helps out other colleagues with referrals and complaints. Deals with all own complaints and looks to resolve them all within timescales. Personally deals with Household claims from cradle to grave within a handling authority limit of £3,600. Previously worked as part of the in-house Non-Visit Handling Team which assisted the loss adjusters and handled claims up to a £5,000 authority limit. Proactively works own outstanding case load each day and also helps out colleagues. Works closely with higher level colleges and various departments. Deals with a wide variety of home and caravan schemes and has excellent product knowledge.
Educated to a good standard.
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