FORMER EXECUTIVE ASSISTANT who has gained over 3 years industry experience.
Whilst working for a firm of loss adjusters, worked as part of a large team of Executive Assistants providing Customer Service and Claims Administration Support. Supported 3 Loss Adjustors with their portfolio of household claims. Dealt with Brokers, Insurance Companies, Contractors and members of the public via telephone and email throughout the lifecycle of the insurance claim and assisted/resolved all enquiries that arose. Proactively managed and progressed claim files as appropriate in accordance with given Service Level Agreements. Liaised with Adjustors, appointed specialist contractors, surveyors and restoration teams when required. Chased interim and final payments on claims to aid customer satisfaction.
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