Experienced PPI Case Handler & Customer Relations Team Leader

Location

Glasgow

Salary Sought

Negotiable

Reference

209646

Applicant Profile

EXPERIENCED PPI CASE HANDLER & CUSTOMER RELATIONS TEAM LEADER who has gained 18 years industry experience.  In current role, is responsible for reviewing PPI complaints and resolving them with a view to reaching a fair outcome.  Is able to manage resources to deliver a world class complaint handling service to customers. Experienced at completing reports to stakeholders and hierarchy on a daily/weekly/monthly basis. Leading, coaching, developing and motivating a team of 11 contact centre complaints case handlers. Experienced at setting and implementing Personal Development Plans and KPI's for team members to ensure continuous self-development. Experienced in performance management/sickness absence procedures. Working knowledge of Lean processes and procedures.

Applicant Qualifications

Educated to a good standard. 

Contact

Jayne Moss
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Email: jmoss@iauk.co.uk
IAUK

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