TRAINING & DEVELOPMENT/SENIOR CUSTOMER SUPPORT OFFICER who has a track record of successfully delivering high levels of customer service to external clients. Enjoys working in a target driven setting and thrives in a busy and team-based environment. Has worked in all aspects of claims management and has a sound knowledge of insurance claims procedures and telecommunication sectors. Particularity enjoys providing high levels of customer service and treating customer fairly. Excels at training & mentoring and presenting training programmes. Seeking a new challenge.
Foundation Insurance Test (FIT). Has completed IF1 and IF7 of the Certificate of the Chartered Insurance Institute and is currently progressing towards IF9. 5 Customer Service Awards for Outstanding Contributions to Customer Service.
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