CLAIMS TEAM LEADER who has gained over 3 years industry experience. Core responsibility is to control and ensure the effectiveness of a claims team, comprising of 10 Claims Specialists. Motivates his team to deliver the right attitude, performance and behaviours. Is responsible for the organisation of workflow and the allocation of tasks in order to meet the required service levels and maintain high quality levels. Is experienced in managing sickness, holidays and absence and also the development of individuals within the team. Manages a number of external suppliers, which requires him to build rapport and maintain effective relationships as this has a direct impact on the department's objectives and KPI's.
Certificate of the Chartered insurance Institute. BA in Business and Management 2:1.
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