PPI CASE HANDLER who has over 1 year’s experience of assessing PPI complaints. Assesses both sides of a customer's PPI complaint in order to determine whether or not there has been a flaw in the sale of their PPI. Specialises in Bank loans. Is required to handle own caseload of customers and hit weekly targets of both quantity and quality. Making phone calls to customers is a daily feature of his role and as a result, has an excellent phone manner. Has also worked as part of the redress team with the task of calculating the amount of redress successful complaints were due. Is able to work to tight deadlines whilst maintaining a good quality of work and providing fair outcomes for both customers and the bank.
BA (Hons) Criminology 2:1.
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