IT TECHNICIAN who has gained almost 3 years’ customer facing and telephone experience. As part of his last role, was required to speak to members of the public, both face to face or on the telephone, in order to discuss any issues they had and handled the sales transaction from start to finish. In situations where the customer expressed dissatisfaction, sought to resolve this and ensure that the sale was completed, with the hope that the customer would return in the future. Worked as part of the customer service department, which involved calling customers to find out if there were any problems with the deliveries or collections, and then recording any issues for review at a later stage to prevent those problems from being repeated. Seeking to secure a role within the insurance sector.
Educated to a good standard.
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