COMPLAINTS MANAGER/ADVISOR who has worked in various roles in the industry for over 1 year. Has the ability to multi-task and prioritise, able to take a logical and analytical approach to problem solving and resolve any issues that arise. Consistently works well under pressure meeting deadline targets. Has good co-ordinating skills and the ability to work as part of a team. Great Listening and verbal communications and presentational skills. Uses logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time. Able to handle aggressive verbal behaviour and take control of difficult situations. In current role, works a complaint from start to finish which involves creating an in-depth investigation of the accounts held by any one customer. The role also involves calculations and redress, decision making and creating letters in regards to the correspondence received by a customer.
BA (Hons) in Illustration and Graphics Design 2:1.
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