TEAM MANAGER who has gained over 6 years’ experience within the healthcare sector. Until recently, held responsibility for assisting in the redesigning of a complete IT system to make it work for the specific industry and business sectors that the company operated within. Was responsible for conducting job interviews for potential candidates and then training the successful candidates on product knowledge, call handling, objection handling and all IT systems. Once up and running, would have to manage each individual to hit all KPI's set for them and carry out any additional training and support systems to work with individuals within the team. Prior to this role, looked after a team of 6 - 12 Lead Introducers and Market Researchers. Assisted them with their day to day duties working towards all KPI's set for them and all training from call levelling sessions, objection handling, product knowledge and diary management as well as all IT systems, online portals and webinar training.
NVQ Level 2 in IT and Business Studies.
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