CLAIMS TEAM MANAGER who has gained extensive industry experience. Currently responsible for delivering high levels of measurable customer service through the day to day leadership of the Claims Handling and Recovery Team. Has built strong working relationships with stakeholders at a senior level. Takes control of large problematical claims, including settlement meetings. Reviews complaints, sets strategy and monitors progress to conclusion, including site visits with homeowners. Sets performance targets for team members, including regular reviews.
Has achieved 6 parts of the Associateship of the Chartered Insurance Institute. CMI in Management & Leadership.
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