North West / North Wales: Greater Manchester.
£14,000 - £15,000
Our client, a major insurer, has a vacancy for a Recoveries Team Advisor to be based in the Manchester office. Will be responsible for tracking, tracing and recovering the company's outlay owed to them by the Third Party and/or their insurance company. Having been referred by the Notification Team, the Recoveries Advisor will initiate the process to determine whether the recovery is viable and to ensure the recovery is handled efficiently. The Recoveries Team will pursue the Third Party and/or their insurers directly or through solicitors and will carry out checks to ensure the monies are recovered accurately and expediently.
Maintaining the highest standards of customer care and satisfaction are paramount, combined with the requirement to make decisions about the validity and correct processing of a claim.Answering all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times. Effectively persuading the customer to settle the claim in the most efficient way. Being proactive in using the telephone to move the claim forward to reach the best possible settlement. Handling and processing recovery claims up to £2,500 accurately and efficiently. Ensuring the claim details are checked for possible fraudulent cases. Ensuring all resources are utilised to achieve a successful recovery for the customer and the company. Ensuring the claim is chased at every opportunity in order to reach the best settlement efficiently and expediently. Ensuring that where a settlement has not been reached, solicitors are instructed to commence Court proceedings to recover the monies as appropriate. Diarising and chasing the claim to ensure settlement is reached expediently. Handling a range of calls from existing customers, third parties and their representatives. Providing updates on the status of claims.
It is essential that the jobholder has knowledge of basic general claims handling. Demonstrable evidence of providing high standards of customer care is essential in a customer facing environment. Front line customer support in a target driven role. Numeracy and literacy to GCSE level (Maths and English - Grade C and above) or equivalent. Computer skills (including the Internet). Legal framework as it applies to the insurance industry. Financial Services Authority (FSA) and Regulatory compliance. Knowledge of claims processes and systems and awareness of fraud indicators.
Will ideally have attained IFC Level 1 or show a willingness to study for professional qualifications. Will have attained CIP or show a willingness to study. Planning and organising skills. Customer Focus, teamwork and a drive for results. Communication (including influencing and negotiating).
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