South East: Kent.
£18,000 - £19,500
We are pleased to announce we have a vacancy for a Recovery Claims Handler. You will be committed to provide customers with a world-class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time. You will be responsible for a portfolio of non-fault claims, and ensuring a full recovery of our costs whilst keeping the customer updated and maintaining expectations. You will need to collect evidence to support liability decision and compose outlay documents to enable the pursuance of recovery of losses. You will also be required to prepare files so they are ready for legal proceedings to be issued by appointed solicitor.
The succesful candidate will ideally have a minimum of 6 months experience working in the FNOL team for an insurer or motor claims handler. Will have good spoken and written communication skills, accuracy and attention to detail, a positive and self-confident approach when dealing with customers. You will have the ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to customers, understanding that our customer could be distraught and concerned following an incident. You will be able to work well under pressure and meet deadlines, be PC literate with good administrative skills and be able to take on increased ownership and responsibility when required.
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