Claims Services Team Leader (Home Based)

Location

Yorkshire: West Yorkshire.

Salary

£28,000 - £30,000

Job Reference

ANB51054

Job Profile

Leading claims technical claims outfit seek to employ an experienced Claims Services Team Leader. Working closely with the Claims Manager, and having responsibility for a subsidence claims handling team, to ensure a market leading approach to claims management. Key aims being to pro-actively reduce claim life cycles and improve customer satisfaction.

Responsibilities to include:

  • Delivering excellent customer service through positive and proactive claims management of own / team claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management, in accordance with company philosophy and Client best practice
  • Working closely with the Claims Manager to maintain team productivity and performance, through BAU and surge periods
  • Support provision to Claims Manager across all aspects.
  • Maintain Client SLA's across the claims team and ensure complaints process is adhered to
  • Identify and ensure any issues requiring escalation and referred to the Claims Manager, as applicable.
  • Supervision of team members including claims handlers and claims administrators
  • Training of team members and provision of suitable mentoring
  • Undertaking regular reviews with team members, including formal Appraisals and one to ones where applicable
  • Attendance / input to Engineers meetings
  • Working closely with Engineering and Claims Manager to manage allocation of claims and initial Triage process
  • Working closely with Engineering and Claims Teams to ensure adherence to Engineer Report SLA's

Applicant Requirements

In order to be considered for this role you will need to be:

  • Positive, self-motivated and highly driven
  • A real team player
  • Have excellent interpersonal and communication skills
  • Collaborative and assertive
  • Well organised
  • Customer focused individual
  • Able to assess and resolve problems, thinking outside the box
  • Able to understand and analyse business performance measures and report findings to team,
  • Able to hear the views of others, objectively.

Requirements:

  • 2-3 years' experience in a similar position
  • High level of written and verbal communication in English required, to provide effective communication
  • Working knowledge of Microsoft Office (particularly word and excel)
  • Working towards or (ideally) having attained Cert CII qualification, and willing to be supported through development to achieving Dip CII qualification.
  • Very good knowledge and experience within insurance and customer service.
  • Very good technical knowledge of subsidence.

Contact

Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Email: ABrooks@iauk.co.uk
IAUK

Thank you, your application has been sent.

Would you like to receive information about similar jobs?
Set up email alerts now! It's FREE!

Please complete all required fields and/or tick all boxes accordingly.

Apply

If you can see this input, leave it blank. Any content added will mean your email will not be sent.

Please tick this box to confirm you have read, understood and agree to our privacy policy.
Please tick this box if you are happy to receive marketing information from our company by way of jobs that match your experience and wishes. (This information could take the form of email, text or phone)

cancel

×