Claims Services Team Leader (Home Based)


Yorkshire: West Yorkshire.


£28,000 - £30,000

Job Reference


Job Profile

Leading claims technical claims outfit seek to employ an experienced Claims Services Team Leader. Working closely with the Claims Manager, and having responsibility for a subsidence claims handling team, to ensure a market leading approach to claims management. Key aims being to pro-actively reduce claim life cycles and improve customer satisfaction.

Responsibilities to include:

  • Delivering excellent customer service through positive and proactive claims management of own / team claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management, in accordance with company philosophy and Client best practice
  • Working closely with the Claims Manager to maintain team productivity and performance, through BAU and surge periods
  • Support provision to Claims Manager across all aspects.
  • Maintain Client SLA's across the claims team and ensure complaints process is adhered to
  • Identify and ensure any issues requiring escalation and referred to the Claims Manager, as applicable.
  • Supervision of team members including claims handlers and claims administrators
  • Training of team members and provision of suitable mentoring
  • Undertaking regular reviews with team members, including formal Appraisals and one to ones where applicable
  • Attendance / input to Engineers meetings
  • Working closely with Engineering and Claims Manager to manage allocation of claims and initial Triage process
  • Working closely with Engineering and Claims Teams to ensure adherence to Engineer Report SLA's

Applicant Requirements

In order to be considered for this role you will need to be:

  • Positive, self-motivated and highly driven
  • A real team player
  • Have excellent interpersonal and communication skills
  • Collaborative and assertive
  • Well organised
  • Customer focused individual
  • Able to assess and resolve problems, thinking outside the box
  • Able to understand and analyse business performance measures and report findings to team,
  • Able to hear the views of others, objectively.


  • 2-3 years' experience in a similar position
  • High level of written and verbal communication in English required, to provide effective communication
  • Working knowledge of Microsoft Office (particularly word and excel)
  • Working towards or (ideally) having attained Cert CII qualification, and willing to be supported through development to achieving Dip CII qualification.
  • Very good knowledge and experience within insurance and customer service.
  • Very good technical knowledge of subsidence.


Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.

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