South East: Kent.
£20,000 - £24,000
Claims - Customer Complaints Advisor - up to £24,000 per annum plus benefits package
A Claims Complaints Advisor is required to join an established Claims Management company where you will play a vital role where you will assist with the managing of complaints and the investigation of claims.
As a Claims Complaints Advisor you will provide excellent customer service by logging and reporting customer complaints by engaging with the policyholder, asking questions regarding their complaint / grumble and taking full details, logging the conversation and pass onto the relevant department to progress or close. During the process of the call you will build a good rapport with the caller and attentively listen as well as asking questions to be able to identify the underlying problem. You will ensure that the policyholder feels they have been provided with an excellent service regardless of the outcome.
As a Claims Complaints Advisor your experience will include:
This is a full-time permanent role working 37.5 hours per week Monday to Friday
Thank you, your application has been sent.
Would you like to receive information about similar jobs?
Set up email alerts now! It's FREE!
Please complete all required fields and/or tick all boxes accordingly.