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Claims Handler - Subsidence


South East: Kent.


£20,000 - £25,000

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Job Profile

Claims Handler - Subsidence up to £25k per annum – Kent – Flexibility to be a Hybrid role – part office and part homeworking 

An established Claims Management Organisation based in Kent with UK exposure offering Claims Solutions specialising in household and motor claims with a strong focus on providing a first class customer services for all policy holders across a multiple insurance products are now seeking an experienced Property or Subsidence Claims Handler to join an established Subsidence Team. You will play a vital role within the Specialist Subsidence Team by acting as a primary customer contact managing a portfolio of claims within such a specialist area. 

Key responsibilities:

  • Be a first point of contact for subsidence claims calls
  • Liaise with policyholders on general queries and insurance claims issues for subsidence and underground pipe claims
  • Negotiate settlement of claims both verbally and in writing
  • Provide an excellent customer service
  • Constantly strive to seek improvements to provide and deliver a first class customer service
  • Use good questioning skills to establish validity of claims

Applicant Requirements

About you:

  • Ideally have Subsidence Claims handling experience however not essential as training can be provided on Subsidence, Property/Buildings Claims Handling experience is essential
  • Excellent communication skills both written and telephone
  • Insurance Industry experience within a claims environment
  • Accuracy and attention to details essential
  • Good questioning skills
  • PC Literate with good administrative skills


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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