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Property Claims Handler


London: London City, London East, London North, London South East, London South West, London West, London North West, North West: Greater Manchester, Cheshire, Lancashire, Merseyside, Cumbria, South East: Bedfordshire, Berkshire, Buckinghamshire, East Sussex, Essex, Hampshire, Kent, Oxfordshire, Surrey, Hertfordshire, West Sussex, South West: Devon, Bristol, Cornwall, Somerset, Dorset, Gloucestershire, Wiltshire, Wales: North Wales, Cardiff, Newport, Swansea, West Midlands: Hereford, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, Yorkshire: East Yorkshire, North Yorkshire, South Yorkshire, West Yorkshire, North East: County Durham, Northumberland, Teesside, Tyne and Wear, Scotland: Central belt, Dumfries & Galloway, Highlands & Aberdeen, East Anglia: Cambridgeshire, Norfolk, Suffolk, East Midlands: Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire.


£20,000 - £24,000

Job Reference


Job Profile

Property Claims Handler - up to £24k per annum, flexi holidays, private health care, generous pension scheme, opportunity for progression with full support towards industry qualifications 

A fast paced, forward thinking specialist claims handling organisation who are passionate about people, have a big team spirit and want to provide the best customer service are now looking for an experienced Claims Handler to join their Property Claims Handling team.  This role can be a remote working role or based in their Head Office which is situated in a beautiful location in the South West region with free onsite parking.  There is a dedicated induction programme with continuous training through coaching and buddying. A dedicated development programme is also offered which included training and promotion opportunities. 

Key responsibilities:

  • Manage your own caseload of Insurance Property claims across a multi-client team
  • Handle the full lifecycle of the claim through to settlement
  • Liaise with customers, clients and suppliers
  • Be responsible for the pivotal part of the customer journey
  • Engage with clients, customers and suppliers via email, telephone and a bespoke messaging service
  • Effectively prioritise your workload whilst working with a high level of autonomy
  • Build a rapport and a positive relationship to help manage customer expectations
  • You will be required to take on leadership responsibilities such as managing a region of surveyors or requiring you to triage the claims and appointing suppliers you believe are suitable to provide the right outcome whilt cost controlling for the insurer
  • Work on complaint resolution ensuring all details are recorded resolved within strict timeframes

Applicant Requirements

About you:

  • Insurance Claims Handling (Property – Buildings & Contents) experience from first notification through to settlement
  • Customer service driven and have a real passion for working with people
  • Motivated to achieve results
  • Be able to work in a fast paced environment working against strict deadlines
  • Excellent communication skills both verbally and written
  • Good IT skills – Microsoft Office, Outlook, Excel and Word as well as being able to use multiple systems


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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