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Claims Handler - Leeds


Yorkshire: West Yorkshire.


£22,000 - £26,000

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Job Profile

Claims Handler  - Leeds- up to £26k per annum plus 25 days holiday, DIS, PHI – Office based working 37.5 Hours per week Monday to Friday 

A growing and renowned Digital Claims Management Organisation providing global insurers with the ability to drive efficiency and customer satisfaction throughout the claims process offering a cost effective claims service are now seeking a Claims Specialist to join their vastly experienced Subsidence team where you will work closely with market leading, knowledgeable Subsidence Engineers and Technical Claims Managers enabling you to deliver a first class customer service to clients. 

Key responsibilities:

  • Deliver excellent customer service through positive and proactive claims management of own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
  • Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim.
  • Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
  • Ensure work is kept up to date and KPI's / SLA's adhered to, delivering excellent customer service to customers, clients and colleagues.
  • Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
  • Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.

Applicant Requirements

About you:

  • Positive and motivated
  • A team player
  • Have excellent interpersonal skills
  • Highly driven
  • Well organised
  • Customer focused individual
  • Keen to develop in a team environment
  • Able to assess and resolve problems with minimal assistance, seeking support where required. 


  • Industry experience in a similar position
  • High level of written and verbal communication skills
  • Working knowledge of Microsoft Office (particularly word and excel)
  • Working towards or (ideally) having attained Cert CII qualification
  • Good knowledge of insurance
  • Good base technical knowledge of subsidence.
  • Knowledge and experience in customer services.


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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