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Desk-Top Claims Adjuster


London: London City, London East, London North, London South East, London South West, London West, London North West, North West: Greater Manchester, Cheshire, Lancashire, Merseyside, Cumbria, South East: Bedfordshire, Berkshire, Buckinghamshire, East Sussex, Essex, Hampshire, Kent, Oxfordshire, Surrey, Hertfordshire, West Sussex, South West: Devon, Bristol, Cornwall, Somerset, Dorset, Gloucestershire, Wiltshire, Wales: North Wales, Cardiff, Newport, Swansea, West Midlands: Hereford, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, Yorkshire: East Yorkshire, North Yorkshire, South Yorkshire, West Yorkshire, North East: County Durham, Northumberland, Teesside, Tyne and Wear, Scotland: Central belt, Dumfries & Galloway, Highlands & Aberdeen, East Anglia: Cambridgeshire, Norfolk, Suffolk, East Midlands: Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire.


£25,000 - £37,000

Job Reference


Job Profile

A Major Loss Adjusters are now seeking an experienced Desk-Top Claims Adjuster to join their expanding Property Division where you will work closely with the Field Adjusters managing a variety of Property Claims in complexity and value through to settlement. 

This role is remote working on a desk-top basis offering excellent remote team support. 

Training and support will also be provided for those looking for the next step in the career working towards being a fully qualified Field Adjuster. 

Key aspects of the role:

  • Manage your own caseload of Domestic and Commercial Property Claims through to settlement
  • Interpret and apply policy cover, terms and conditions as appropriate
  • Use your knowledge of Building structures including foundations, walls, the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp etc.
  • Correctly diagnose defects and identify the most appropriate remedial action
  • Deal with all insurable perils and understand policy wordings and the principles of building repair and maintenance
  • Utilise knowledge of contractors all risks, business interruption and SME claims settlement
  • Handle all aspects of contents claims handling
  • Carry out processes and procedures following fire and flood and similar related incidents
  • Proactively direct an investigation appropriate to the circumstances
  • Make judgements and tailor existing practice to settle complex cases
  • Provide in-depth and expert advice to customers, clients and other loss adjusters
  • Undertake investigative interviews on allocated cases
  • Obtain witness statements
  • Negotiate settlements

Applicant Requirements

About you:

  • Insurance Claims experience (Property) cradle to grave
  • The ability to work under pressure in a fast paced and changing environment
  • A good understanding of buildings structures including foundations, the nature of building materials and contents claims
  • Flexible approach and adaptable to changing priorities
  • ACII and ACILA preferred or a keenness to study towards 

Salary & Benefits:

  • very competitive annual basic salary
  • 25 days holiday plus bank holidays,
  • Pension
  • life assurance
  • travel loans
  • access to training and professional qualifications
  • corporate and social events and wellbeing services


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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