Job Profile

An experienced Motor Claims Handler is required to join an established Independent Insurance Broker providing, flexible Insurance solutions to medium to large sized businesses by providing an exceptional customer service. 

You will join their Claims team based in Surrey working with the Claims Manager and play an integral part within the business being a key advocate for clients and policyholders. 

Due to expansion and growth of the business this is an exciting time to join a thriving business.  

What you will be doing:

• Be responsible for the day-to-day administration of claims including incoming and outgoing calls
• Handle Commercial Motor Claims classes
• Ensure claims records are complete and kept up to date
• Negotiate and obtain settlement of claims
• Liaise with clients and ensure all relevant parties such as insurers, loss adjusters etc. are informed of the progression of the claims cycle at regular intervals
• Provide Account Directors, Development Executives and/or Directors with claims management information as and when required
• Help identify cross-selling opportunities and potential gaps in client cover
• Attend and make presentations at client meetings as required
• Ensure client insurance premiums are collected
• Maintain a good working relationship with clients, colleagues, and suppliers
• Comply with regulatory requirements and company procedures
• Maintain and develop knowledge and skills through CPD
• Provide support to the Claims Supervisor
• Undertake any additional duties or assist other member of staff, as and when required by the Manager and Directors

Applicant Requirements

• Experience of working within an Insurance Claims environment handling the management of the claims process, account handling would be advantageous
• Excellent communication skills both verbal and written and have a keen eye for detail
• Exceptional customer services skills with a proven track record being able to handle difficult situations and complaints
• Experience of a wide range of Insurance classes - claims including goods in transit
• Be able to work in team as on your own initiative
• Excellent administration skills and good organisational skills and experience
• Excellent IT/Systems experience, ideally have experience of using Acturis 

Salary & Benefits:

• up to £35,000 per annum
• Parking available
• Bonus
• Auto enrolment pension
• 25 days holiday plus bank holidays

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