Yorkshire: North Yorkshire.
£20,000 - £21,300
The role will involve providing an efficient and professional service to clients by offering the highest levels of customer service in line with the requirements of the business and the guidelines set by the FCA. To treat customers fairly and offer advice and solutions whenever the need arises. To carry out day to day administration of policies ensuring the tasks are carried out accurately and efficiently within the timescales agreed by the business. Providing a market leading standard of customer service.
Providing TCF (Treating Customers Fairly) in line with FCA requirements. Maintaining a good record of attendance and punctuality. Able to competently advise clients giving clear guidance and explanations. Providing a friendly and helpful service displaying your passion for customer service. Able to work under pressure. Able to adapt to new processes and procedures set by the business and advise of any appropriate action required. To process mid-term adjustments and cancellations on existing policies. Collecting payments for amendments or missed direct debit payments. Solving customer queries throughout the life of their policy. Demonstrating high levels of communication, organisation, thoroughness and time management in order to clear day to day workloads efficiently and correctly. To act as a referral point for the team and providing training when required.
To be competent when using computer systems and ability to navigate easily around them. Business and product knowledge. Knowledge of the private car insurance industry is essential (minimum 2 years). Will be competent in using a scanner, letter folding and franking machine. Will hold GCSE Level Maths and English. PC literate with a working knowledge of Microsoft Word and Excel.
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