Claims Advisers

Location

Yorkshire: West Yorkshire.

Salary

£17,000 - £17,000

Job Reference

SB49235

Job Profile

Independent Claims Management company seeking to expand their claims team to continue record of success and growth. As part of a supportive team, will manage new client claims and enquiries. Operating across a wide range of legal services including personal injury claims, employment law, conveyancing and wills and probate matters, the position offers the potential to develop in a variety of different areas of the law.

The role involves;

Responding to a consistently high volume of incoming enquiries that will be processed over the phone;

Processing enquiries in accordance with service standard etc;

Identifying the enquiries which meet strict criteria and introducing those clients to specialist panel solicitors;

Building effective relationships with clients by use of appropriate questioning, clarification and language;

Use of computerised system to record claims from being received to the transfer to solicitors;

Selling the benefits to clients about using company services.

Applicant Requirements

The successful candidates must demonstrate a record of achievement against the following criteria:

Essential - Minimum of 5 GCSEs (including English and maths), 

Desirable: law degree, postgrad Diploma in Legal Practice or equivalent;

Desirable: proven record of either a client facing role within claims/legal services or a customer services position (preferably telephone based) dealing with a high volume of enquiries in a professional/financial services environment;

Skills: commitment to delivering excellent customer skills, ability to engage with customers and colleagues, listening/communication skills, ability to remain calm, build client rapport, organise work, meet targets and display attention to detail.

Contact

Sarah Burgess
Tel: 0161 839 4199 Mon to Fri 8.30am - 5.30pm.
Email: sburgess@iauk.co.uk
IAUK

Thank you, your application has been sent.

Please complete all required fields.

Apply

If you can see this input, leave it blank. Any content added will mean your email will not be sent.

Please check this box to confirm you have read, understood and agree to our privacy policy.
Please tick this box if you are happy to receive marketing information from our company by way of jobs that match your experience and wishes. (This information could take the form of email, text or phone)

cancel

×