Claims Advisers


Yorkshire: West Yorkshire.


£17,000 - £17,000

Job Reference


Job Profile

Independent Claims Management company seeking to expand their claims team to continue record of success and growth. As part of a supportive team, will manage new client claims and enquiries. Operating across a wide range of legal services including personal injury claims, employment law, conveyancing and wills and probate matters, the position offers the potential to develop in a variety of different areas of the law.

The role involves;

Responding to a consistently high volume of incoming enquiries that will be processed over the phone;

Processing enquiries in accordance with service standard etc;

Identifying the enquiries which meet strict criteria and introducing those clients to specialist panel solicitors;

Building effective relationships with clients by use of appropriate questioning, clarification and language;

Use of computerised system to record claims from being received to the transfer to solicitors;

Selling the benefits to clients about using company services.

Applicant Requirements

The successful candidates must demonstrate a record of achievement against the following criteria:

Essential - Minimum of 5 GCSEs (including English and maths), 

Desirable: law degree, postgrad Diploma in Legal Practice or equivalent;

Desirable: proven record of either a client facing role within claims/legal services or a customer services position (preferably telephone based) dealing with a high volume of enquiries in a professional/financial services environment;

Skills: commitment to delivering excellent customer skills, ability to engage with customers and colleagues, listening/communication skills, ability to remain calm, build client rapport, organise work, meet targets and display attention to detail.


Sarah Burgess
Tel: 0161 839 4199 Mon to Fri 8.30am - 5.30pm.

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