ASSISTANT SPECIAL INVESTIGATORwho has gained over 7 years industry experience.
Currently on the front line operation to deliver robust support and serves as an interface between the Loss Adjusters, Insurers and Claims Handlers. Carries out desktop and telephone investigation of claims which have been selected for conversation management. Gathers information and evidence to provide an informed decision on liability. Repudiates claims which are not covered and escalates claims which require a field investigation. Provides reports for Insurers including recommendations and advice. Previously dealt with high value complex claims. Gained extensive buildings insurance knowledge. Coached colleagues through technical referrals and decisions and mentored and supported new colleagues. Previously dealt with domestic property losses from £10,000 to insurers delegated authority of £50,000.
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