CLAIMS ADVISER who has gained extensive industry experience within a variety of roles. Currently responsible for setting up new claims from a telephone call or e-mail. Updates and manages diaries. Ensures compliance with Service Level Agreements. Handles a personal caseload and achieves weekly targets, both personal and as a team member. Previously as a Support Manager, managed a team over 3 locations. Co-ordinated workloads between staff members and monitored financial and team targets. Dealt with complaints in accordance with company procedures. Collated and analysed management information.
Insurance Foundation Certificate.
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