SENIOR INSURANCE SALES EXECUTIVE who has gained over 14 years experience within the insurance industry. Latterly worked within the Specialist Van Unit, focusing on handling new sales enquiries and existing policy enquiries from customers with commercial van insurance requirements. Liaises with external stakeholders when referring new business enquiries. Maintains an excellent standard of customer service by explaining choices to the customer so they can choose the appropriate van insurance product to meet their needs. Ensures all sales are undertaken in accordance with the company’s compliant processes and FCA guidelines. Meets targets and KPI’s in line with operational guidelines. Helps with supporting new starters in the unit after completing classroom training. Liaises with the fraud team and external stakeholders to identify and seek voidance of fraudulent policies once investigations are complete. More recently due to company reorganisation, has transferred to "Call Centre".
Educated to a good standard.
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