PERSONAL INJURY TEAM LEADER with over 10 years experience of effective people management, currently responsible for a team of 5-15 FTE. Planning and organising day to day resource to meet the needs of the customer, whilst achieving and exceeding financial and business targets. An innovator with great success of creating and developing working practices resulting in business cost savings whilst enhancing customer experience and job satisfaction for staff. Highly analytical and can drive performance through the use of MI or where required HR process and policies. Experience of embedding competency frameworks to assist with the development of staff and improve business and customer service results.
Key skills include achieving excellence, inspiring and developing staff, communications, gathering information/understanding issues and collaborating for success.
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