SALES & CUSTOMER SERVICE MANAGER with 17 years experience gained within the insurance and financial services sectors. Currently responsible for 100 full time employees including 8 direct reports. Has full accountability for delivery of all business KPIs. Has been recognised by the National Call Centre Management Association as well as achieving Manager of the Year in 2011. Seeking to secure a challenging role in the insurance sector and build upon knowledge gained to date.
Certificate in Management.
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