SUBSIDENCE ADVISER who has gained 9 years customer service experience, almost 2 years within a firm of loss adjusters. Currently works in the Subsidence Unit managing own case load in a proactive manner and taking action to move claims forward. Handles any complaints that arise, deals with telephone queries and liaises with policy holders as well as insures. Other duties include writing letters to policy holders and insurers, processing invoices and raising fees for each claim as well as having the ability to interpret technical and scientific reports. Was recognised by the company's CEO following a compliment from a policy holder for customer service. Was also awarded, as part of the employee recognition scheme and won an award for hard work with assisting the contractors.
Certificate of the Chartered Insurance Institute.
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