HEAD OF FRAUD/OPERATIONS MANAGER who has gained over 30 years, experience within the insurance industry. An experienced people manager with a track record of leading operational teams through significant transformational change whilst delivering improved performance year on year. Has a wealth of experience in data analytics and an innovative approach to develop and deliver solutions and strategies that drive business objectives and savings. A strength in working cross functionally with multi-disciplined teams to drive engagement and the collaborative approach. A natural leader of matrix teams (remote and office based) with an ability to develop, empower and motivate others. A strength in building relationships, trust and engaging with a range of stakeholders alongside an adaptable communication style that can influence and negotiate positive outcomes. Has a proactive drive to identify improvement areas and implement solutions that continuously benefit the business.
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