CUSTOMER EXPERIENCE ADVISOR who has gained over 3 years work experience. Currently working for one of the leading telecommunications companies in the UK within its front line collections team. Deals with customers queries regarding their bills. Negotiates with customers regarding payments and the different methods of which they can pay bills, also advising them of the consequences of late payments. Has dealt with customers accounts that have been passed on to debt collection agencies due to non payment, also advising customers of the consequences and then mostly negotiating payments. Also deals with customers accounts which have had fraud done on their names. Seeking an opportunity to use experience gained within an insurance environment.
Educated to a good standard.
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