Tyne & Wear
HELP DESK ADVISOR who has gained over 35 years experience in dealing with clients and customers. Currently the first point of contact for customers calling for quotations, queries on their accounts and to set up insurance cover over the phone. Deals with customers either online or over the phone, assisting them with various queries including: logging into their accounts, completing various policy adjustments, creating and updating records using a variety of different IT systems, along with general clerical duties, taking payments and setting up direct debits. Deals with both inbound and outbound telephone queries from learner drivers, full license holders, driving instructors, Third Party Authorities, police enquiries and queries from the Motor Insurance Bureau. Previously as a Sales & Service Consultant, was the first point of contact by telephone for customers enquiring about Home, Motor and Breakdown policies.
Certificate of Proficiency.
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