CLAIMS ADVISER who has gained over 7 years experience within a top law firm and a financial services company. Takes inbound calls from clients who need to make a motor insurance claim, accurately logging the details of the accident and all parties involved, determining liability and looking to set up the services of replacement vehicle, repairs and any legal services the client would require to claim back any uninsured losses the client may incur during the claim. Works to and generally exceeds targets. Has trained new starters and became a point of contact for queries relating to the claims process and regularly had VIP visitors sitting with him. Worked in a specialist team within the contact centre dealing with multiple smaller accounts that all have different processes to follow and multiple systems to operate. Provides administrative support to the line manager and oversaw the team in his absence.
Educated to a good standard.
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