SALES & SERVICE TEAM LEADER who has gained extensive knowledge of working in an FCA regulated environment. Has worked within a regulated contact centre environment for 7 years gaining a proven track record of driving performance through effective leading by example techniques and of delivering both sales and compliance targets with success. Currently manages, motivates and lead a team of fifteen sales and service colleagues, inclusive of two specialists. Ensures adherence to sales KPI targets for personal lines insurance products and cross sales of ancillary products alongside a constant commitment to compliance, regulatory guidelines and TCF principles. Alongside leading the team to success using recognition and reward, also manages a client relationship for this outsourced campaign and liaises with key stake holders each day to ensure confidence and commitment are both demonstrated and installed.
Certificate of the Chartered Insurance Institute.
Thank you, your request has been sent.
Please complete all required fields.