CUSTOMER SERVICE ADVISOR who has gained over 5 years industry experience. In last role, was a key member of the nights team providing 24 hour support to customers in relation to motor insurance claims and motor vehicle breakdowns. Reacted to emergency situations in a professional, calm and reassuring manner, resolving situations efficiently and through to conclusion. Self-managed and took full accountability for own actions whilst providing support to colleagues. Effectively handled often complicated scenarios displaying a 'think outside the box' attitude whilst managing customer expectations and displaying a high level of customer care. Provided clear and accurate reporting.
Educated to a good standard.
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