A DYNAMIC LEADER with over 18 years industry experience gained within a variety of roles. Has a proven track record of improving performance by utilising effective people management skills. Is a strong coach with the ability to drive forward change through individuals and teams. Currently responsible for leading a team of 10-15 Review Case Handlers within a busy and ever changing environment to service all customer complaints within required service levels, across multiple work streams. Provides direction to team members, motivating, coaching and supporting them to achieve team and individual objectives and to play an active role in the appraisal process. Ensures all work throughout the team is completed within regulatory timescales, this will be through active management of team members and taking appropriate investigative actions where needed.
Has studied for a number of Insurance Qualifications in the past from the CII.
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