SUPPORT TEAM MANAGER who is highly motivated and results orientated with the ability to support business operations, manage staff and provide a high level of administrative support working in a fast moving office environment. Until recently, managed the day to day performance of the team ensuring distribution of workload fairly. Provided support to adjusters. recruitment, training, coaching and continuous customer service improvement. Undertook HR support appraisals, one to one's and dealt with absence. Monitored SLA's and implemented KPI’s.
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