SENIOR CLAIMS SPECIALIST/ACTING TEAM LEADER who has gained 7 years industry experience. Currently liaises with Brokers and various Fleet policy brokers, to resolve issues with mutual clients. Undertakes project work based around how to improve service. Is the team's main referral point for FNOL, repairable and total loss queries. Manages fatality claims and sees them right through to settlement. Releases payments for up to £15k. Rolls out training regarding new processes. Manages complex claims. Resolves escalated complaints - liaising with the FOS. Supports the team (18 FTE) to achieve their KPI's.
CII Foundation Insurance Test.
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