TRAINER/TECHNICAL CLAIMS CO-ORDINATOR who has gained experience within various sectors of the insurance industry. Currently organises new starter inductions, delivers training on systems, processes and company procedures. Ensures all staff are aware of and adhere to regulatory requirements. Works with Team Leaders to identify training requirements for existing staff.
In a previous role as a Technical Claims Co-ordinator, processed Household Insurance claims that were to be fulfilled by a contractor on the network within a set SLA. Dealt with clients, customers and contractors via email and telephone. Validated and approved contractor estimates and trained and assisted colleagues.
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