LEARNING & DEVELOPMENT PROFESSIONAL who is highly experienced within Contract Centres, Regional Network and has gained experience as a Transitional Trainer. Currently identifies opportunities for continuous improvement and provides one-to-one coaching to ensure colleagues adhere to compliance processes and procedures. Conducts store visits across the UK to deliver one-to-one and group training on donation compliance policy and procedures to ensure that the business achieves a ‘green’ as a result in the audit. Has also created training and coaching materials to help. Experienced in delivering a high standard of training and coaching consistent with the requirements and standards under the FCA’s regulatory system.Experienced in the financial industry, with an extensive background in personal lines both within outbound & inbound. Experiences in supporting the organisation in implementing and overseeing change in a strong yet challenging business environment. Seeking a permanent role in Learning & Development.
CIPD - Certificate in Learning & Development Practice - Level 3.
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