MOTOR CLAIMS ASSISTANT TEAM LEADER who has gained over 4 years’ experience within the insurance industry. Currently undertakes monthly call and file audits to identify training needs on a handler to handler basis. Provides team and departmental training to drive performance enhancement. Using different training methods identified to have maximum impact, including Side by Side's, self-marking audits and written handouts. Managed the team in the team leader's absence. Conducted Handler 121's, attended management meetings, managed HR issues including absence and lateness.
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