OPERATIONS MANAGER with 5 years insurance experience before entering adjusting in 1995. Is an experienced Loss Adjuster and an innovative and highly motivated proven leader focussed in achieving exceptional results in a highly competitive environment that demands continuous improvement changes. Experienced in driving product, process and customer service compliance and improvements while building partnerships with key business supporters. Proven record of meeting and exceeding budgeted revenue targets through effective staff motivation, engagement, and leadership, coupled with the development of strong customer relationships conducive to business growth. Currently responsible for managing and leading teams ensuring all qualitative and quantitative goals are achieved including productivity, utilisation and SLA’s/KPI’s. Interested at looking at new management ideas in the industry.
Associate of the Chartered Insurance Institute. Diploma of the Chartered Insurance Institute. Certificate of the Chartered Institute of Loss Adjusting. Chartered Insurance Practitioner. British Damage Management Association.
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