INSURANCE CONSULTANT who has gained over 20 years’ experience in all areas of customer services within the insurance industry. Currently responsible for calling clients to renew their home insurance policies and re-brokes using panel providers. Makes outbound calls and updates spreadsheets. Is responsible for handing complaints. Meets and exceeds KPI's and meets and exceeds monthly targets as part of a team. Maintains confidentiality and adheres to data protection whilst dealing with the public. Cross-sells other products and services. Takes part and implements in-house training.
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