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COMMERCIAL / DOMESTIC / SUBSIDENCE / DRAINAGE CLAIMS HANDLER experienced in prioritising and efficiently handling own caseload of claims from notification to completion. Most recent experience handling drainage and subsidence claims working with engineers and contractors handling emergency repairs.
SENIOR TECHNICAL PROJECT MANAGER/SENIOR BUILDING SURVEYOR who has a wealth of project management and surveying experience particularly on major insurance claims predominantly property - multi-occupancy. Responsible for thoroughly investigating defective structures using the latest building pathology methods, procedures and manages various complex projects to individual values of circa £20m.
EXPERIENCED CLAIMS HANDLER with a wealth of telephone based customer services experience. Most recently working as a Claims Handler and subsequently an Escape of Water specialist where he makes the initial contact with the policyholder, obtains details of their loss, arranges appointments for video inspections, carries out video inspection (via video call from desktop) of damaged property, ascertains the cause and damage, checks policy, compiles estimates and appoints a supplier to carry out the work and processes payments.
EXPERIENCED SENIOR HOUSEHOLD CLAIMS ADVISOR & CUSTOMER SERVICES ADVISOR with a wealth of Telephone based Customer Services experience. Also has good face to face customer services skills and experience.
CLAIMS ADVISER/OP SUPPORT with a wealth of Claims Handling experience liaising with clients for emergency call out services such as Gas heating, plumbing, drainages etc., Handled customer queries, guided customers to try and resolve their fault, deployed claims and jobs to engineers, case management / WIP etc.
ACCOUNT EXECUTIVE / ACCOUNT HANDLER / CLAIMS CONSULTANT / TEAM MANAGER - Cert CII qualified who has a wealth of Insurance experience in a customer services environment. Most recently a Claims Consultant / Team Manager - Catastrophe Response - Australia providing day to day leadership and technical support - Major loss claims in excess of £100k.
CLAIMS ADVISER who has experience handling Property/Household Claims due to all perils from FNOL through to completion. Most recent role handled inbound and outbound calls to provide advice, guidance and service/solutions Recovered money from third party insurers, private companies or the local council for damaged caused to property.
CHARTERED BUILDING SURVEYOR with an extensive background in the Construction Industry. Knowledgeable and skilled, working in all aspects of Building Surveying with specific technical expertise in Insurance and Loss Adjusting, Building defect diagnosis and major structural alteration and refurbishment schemes.
SENIOR COMMERCIAL UNDERWRITER with 25 years insurance experience gained with several global insurance companies within complex commercial underwriting. Until recently, was underwriting new and existing property and casualty policies, with previous experience also handling motor trade policies including large case handling with individual property exposures in excess of £100 million.
REGIONAL DEVELOPMENT MANAGER with 39 years general insurance experience. Has an extensive network of contacts and strong relationship management skills.